(613) 936-1321 or (613) 599-3433
To become a part of a team that will utilize my analytical and customer service strengths along with my attention to detail to build a powerful organization and challenge me in my chosen career.
1 Acquired diversified experience including AP/AR, materials management, customer service, sales, policy & procedure, and contract development at customs brokerage and health care and medical sales facilities.
2 Increased profitability by 300% setting billing records while building a strong team, undergoing logistical and management changes and introducing new policy and procedures and quality assurance programs.
3 Development of Policy & Procedures for National Sales division of a major Medical Sales Company.
4 Coordinated with various Government Agencies to acquire funding for clients to receive and upkeep medical equipment.
5 Materials Manager for head office and thirteen subsidiaries.
6 Negotiated lower pricing with suppliers increasing our GPM from 10% to 48%.
7 Liaised with Accounts Receivable department and maintained meticulous records, ensuring prompt payment.
8 Found innovative ways to get prepayment of duties, taxes and brokerage fees from government departments and sensitive clients.
9 Examined and proposed equipment for resale viability.
10 Developed and maintained loyal customer bases at all previous places of employment.
11 Front line call centre and staff deployment.
12 Recruited and managed a staff of twenty-three, assigned specific tasks utilizing their specific skills to produce a monthly periodical for a non-profit organization. Monitored and administered budget and liaised with board of directors.
13 Worked with a team of talented artists on various projects including Pink Floydâ€™s The Wall, The Care Bears, Raccoons, Curious George and Heavy Metal (movie).
â€¢ Microsoft XP â€¢ Microsoft Word â€¢ Lotus 123
â€¢ WordPerfect â€¢ Corel Draw (limited) â€¢ Windows 95, ME, 98, XP
â€¢ MD5000 â€¢ AccPac Materials Mgt. & Acc â€¢ Microsoft Excel
1994 Medical Administration Diploma, Mican Business College â€“ 98% GPA
2007-2008 Regional Service Coordinator-Eastern ontario/Service Administrator
Shoppers Home Health Care, Ottawa, Ontario
â€¢ Purchased inventory
â€¢ Applied for government funding through application (ADP/ODSP) for clients
Jayne Robbins/Resume Page 2
EMPLOYMENT HISTORY (continued)
2003-2007 Supervisor, Starbucks Coffee, Ottawa, Ontario
â€¢ Trained employees
â€¢ Promoted new products to clientele
â€¢ Implemented team building exercise to motivate staff
2004-2006 Event Coordinator, Party Time Rentals, Ottawa, Ontario
â€¢ Worked with clients to coordinate special events
â€¢ Liaised with various business and Embassy personnel
2000-2004 Owner/Operator, A Perfect Setting, Ottawa, Ontario
â€¢ Prepared meals as per client specification
1993-1999 Customer Service and Sales Representative â€“ National Accounts
Respircare, Ottawa, Ontario
â€¢ Provided customer service
â€¢ Developed Policies & Procedures
â€¢ Marketed products and services
â€¢ Assessed product viability
â€¢ Managed files and records
â€¢ Liaised with ministry and other government agencies
REFERENCES AVAILABLE UPON REQUEST